We are seeking a motivated and guest-focused Sales & Membership Advisor to join our team on a fixed term seasonal contract. The successful candidate will be responsible for promoting memberships, achieving sales targets, and providing exceptional service to prospective and existing members and guests. You will engage with members and guests both in person and through telephone and email, identifying needs and recommending suitable activities and products. The role involves managing enquiries, conducting tours and presentations, maintaining accurate guest records, supporting retention initiatives, and building strong relationships to enhance the overall guest and member experience. The ideal candidate will possess excellent communication and interpersonal skills, a proactive sales approach, strong organisational abilities, and experience working in a target-driven environment. If you are enthusiastic, driven, and passionate about delivering outstanding guest experiences while contributing to business growth, we would love to hear from you.

Responsibilities

To cultivate new groups or corporate leads.
To improve conversion from enquiry to sale either via email, the telephone or in person.
To tailor packages and events to each group / individual(s) need.
To strictly adhere to Snozone payment policy for all bookings.
To improve membership and sales retention by delivering the membership strategy.
To account manage group bookings; greet the guests, manage the events, act as the key contact from initial booking through to post-event feedback.
To attend external projects and conduct outreach where and when requested to do so.

The Person

A highly motivated individual who demonstrates outstanding communication skills.
A commercial operator who is professional and can provide an exceptional guest experience.
Possesses a very committed and diligent working style.
Has strong implementation skills

Qualifications

A good standard of GCSEs (or equivalent)

Able to demonstrate Snozone Values

We lead by example in everything we do and have a passion for winning.
We value and support our people.
We’re open, honest and have exceptional standards.
We believe in teamwork, together we’re stronger.
We’re obsessed with providing an outstanding guest service.
We’re always looking to improve our business, its revenue and its efficiency.

Team Member Benefits

Bonus scheme for permanent team members
Birthdays off! – an extra day’s holiday
Free use of the slope
50% off in our Alpine Kitchen Restaurant on a selection of menu items
40% off Rossignol equipment
10% off memberships with no joining fee at Pure Gym
Up to 25 days holiday per year plus 8 bank holidays
Financial well-being through Stream
Access to our ride to work scheme
Pension contribution above the statutory standard
Funded learning and development for a professional qualification (subject to T&C’s)
Paid volunteer leave to support our charity partner Sense (subject to the terms of the scheme)

Sales & Membership Advisor FIXED TERM