We are seeking an enthusiastic and reliable Equipment Hire Team Member to join our team. This varied role involves working both on the equipment hire desk and, on the slopes, ensuring guests enjoy a safe and exceptional experience. Responsibilities include issuing and fitting skis, snowboards and boots whilst delivering excellent guest service. In addition, you will support slope operations by assisting with lift management, monitoring guest safety, and helping to run on-snow sessions and activities. The role requires a hands-on approach and the ability to work effectively in a cold and physically demanding environment. The ideal candidate will be guest-focused, adaptable, safety-conscious, and able to work as part of a team in a fast-paced setting. Previous experience in snow sports, equipment hire, leisure, hospitality, or customer service is desirable but not essential, as training will be provided. If you have a passion for snow sports and enjoy working in an active environment, we would love to hear from you.

Responsibilities

Provide all our guests and members with the best possible welcome.
Engage with our guests and members, positively and affirmatively always, explaining the benefits of higher yielding activities before making future bookings.
Complete daily check sheets at start and end of day.
Rental equipment always cleared away, tidy and stored correctly.
Set out nets correctly as per requirements of the day and clear away at end of day.
Helmets fully stocked, tidy and sanitised after each use.
Assist guests with fitting of boots, skis and snowboards as required.
Complete regular slope pass checks in line with brand standards.
Check rental returns for damage and transfer faulty equipment to tech room immediately
Ensure work tops, flooring, racking and general areas are always clean and tidy.
Assist our guests and members with the kiosks when required.

The Person

A highly motivated individual who demonstrates outstanding communication skills.
A commercial operator who is professional and can provide an exceptional guest experience.
Possesses a very committed and diligent working style.
Has strong implementation skills

Qualifications

A good standard of GCSEs (or equivalent)

Able to demonstrate Snozone Values

We lead by example in everything we do and have a passion for winning.
We value and support our people.
We’re open, honest and have exceptional standards.
We believe in teamwork, together we’re stronger.
We’re obsessed with providing an outstanding guest service.
We’re always looking to improve our business, its revenue and its efficiency.

Team Member Benefits

Bonus scheme for permanent team members
Birthdays off! – an extra day’s holiday
Free use of the slope
50% off in our Alpine Kitchen Restaurant on a selection of menu items
40% off Rossignol equipment
10% off memberships with no joining fee at Pure Gym
Up to 25 days holiday per year plus 8 bank holidays
Financial well-being through Stream
Access to our ride to work scheme
Pension contribution above the statutory standard
Funded learning and development for a professional qualification (subject to T&C’s)