We are seeking enthusiastic and guest-focused Food & Beverage Team Members to join our hospitality team. The successful candidate will be responsible for delivering excellent guest service in a fast-paced food and beverage environment, ensuring guests receive a welcoming and enjoyable experience. Duties include taking orders, serving food and drinks, operating tills, handling payments, preparing food and beverages, maintaining cleanliness and presentation standards, and ensuring compliance with food safety and hygiene regulations. You will work collaboratively with colleagues to provide efficient service during busy periods while maintaining a positive and professional attitude. The ideal candidate will have strong communication skills, a proactive approach to guest service, and the ability to work effectively as part of a team. Previous experience in hospitality, catering, retail, or customer service is desirable but not essential, as full training will be provided. If you are reliable, energetic, and passionate about creating great guest experiences, we would love to hear from you.

Responsibilities

Provide all our guests and members with the best possible welcome.
Engage with our guests and members, positively and affirmatively always, explaining the benefits of higher yielding products and activities before making future bookings.
Ensure all deliveries are recorded and checked against delivery receipt for accuracy; report any discrepancies to the Manager on duty for resolution.
Ensure tables and chairs are always clean and neatly arranged ready for the next guest.
Check fridges and display units are always stocked appropriately throughout the day following company guidelines.
Undertake and assist with stock taking and audit as directed by Food & Beverage Manager.
Assist our guests and members with the kiosks when required.
Act as children’s party host to ensure that the event is well planned and coordinated.

The Person

A highly motivated individual who demonstrates outstanding communication skills.
A commercial operator who is professional and can provide an exceptional guest experience.
Possesses a very committed and diligent working style. Has strong implementation skills

Qualifications

A good standard of GCSEs (or equivalent)

Able to demonstrate Snozone Values

We lead by example in everything we do and have a passion for winning.
We value and support our people.
We’re open, honest and have exceptional standards.
We believe in teamwork, together we’re stronger.
We’re obsessed with providing an outstanding guest service.
We’re always looking to improve our business, its revenue and its efficiency.

Team Member Benefits

Bonus scheme for permanent team members
Birthdays off! – an extra day’s holiday
Free use of the slope
50% off in our Alpine Kitchen Restaurant on a selection of menu items
40% off Rossignol equipment
10% off memberships with no joining fee at Pure Gym
Up to 25 days holiday per year plus 8 bank holidays
Financial well-being through Stream
Access to our ride to work scheme
Pension contribution above the statutory standard
Funded learning and development for a professional qualification (subject to T&C’s)