We are seeking a friendly, professional, and guest-focused Reception Team Member to join our team. The successful candidate will be the first point of contact for guests, providing a warm welcome and delivering exceptional guest service throughout their visit. Responsibilities include managing guest enquiries, handling bookings and payments, selling merchandise, and promoting the full range of activities and services available including membership. You will proactively engage with guests to understand their interests, recommend suitable activities, and encourage future bookings to enhance their overall experience. The role also involves maintaining accurate records, supporting daily reception operations, and ensuring reception and retail areas are presented to a high standard. The ideal candidate will have excellent communication and interpersonal skills, a positive and proactive attitude, strong organisational abilities, and confidence working in a guest-facing environment. Previous experience in reception, retail, leisure, hospitality, or sales is desirable but not essential. If you enjoy building relationships with customers and helping create memorable guest experiences, we would love to hear from you.

Responsibilities

· Provide all our guests and members with the best possible welcome.

· Engage with our guests and members, positively and affirmatively always, explaining the benefits of higher yielding products and activities before making future bookings.

· Ensure the reception area, including desk and flooring, are clean and free of clutter.

· Ensure all deliveries are recorded and checked against receipt; transfer deliveries to relevant department as soon as possible.

· Maintain cleanliness of merchandising units, making sure they are well stocked with each item price marked correctly.

· Undertake and assist with stock taking and audit for clothing and merchandise as directed by your Line Manager

· Assist our guests and members with the kiosks when required.

The Person

• A highly motivated individual who demonstrates outstanding communication skills.

• A commercial operator who is professional and can provide an exceptional guest experience.

• Possesses a very committed and diligent working style.

• Has strong implementation skills

Qualifications

A good standard of GCSEs (or equivalent)

Able to demonstrate Snozone Values

· We lead by example in everything we do and have a passion for winning.

· We value and support our people.

· We’re open, honest and have exceptional standards.

· We believe in teamwork, together we’re stronger.

· We’re obsessed with providing an outstanding guest service.

· We’re always looking to improve our business, its revenue and its efficiency.