We are seeking an Operations Support Manager - Equipment Hire to join our team. The successful candidate will provide strong leadership across the venue, ensuring excellent guest experiences, operational efficiency and consistently high standards.

The role will be responsible for leading and developing team members working both on and off the slope, maintaining compliance with Health, Food and Fire Safety requirements, and ensuring company policies, brand standards and procedures are consistently followed. You will support the Senior Manager on Duty function, including venue opening and closing, and contribute to strategic and commercial decision-making.

Key responsibilities include people management, recruitment, coaching and performance development, ensuring appropriate staffing levels and effective communication across the department. You will also oversee operational standards including equipment maintenance and hygiene, stock and order control, ticket compliance, guest engagement and ensuring appropriate first-aid cover.

The successful candidate will be a confident, proactive leader with excellent organisational and communication skills, a strong focus on safety and guest service, and the ability to identify opportunities to improve performance, efficiency and commercial results.

Strategic management:

1) Ensure all guests receive the best possible greeting upon entering the venue and at the equipment hire desk.

2) Ensure that a First Aider is always on duty.

3) Ensure the equipment hire team undertakes regular maintenance and repairs for all hardware equipment.

4) Ensure that rental equipment is cleaned sanitised immediately upon guests returning them.

5) Ensure that ticket checks are conducted every 30 minutes and that guests are professionally notified when close to ticket expiry.

6) Undertake the management for stock and order control across all merchandise and hardware.

7) Ensure the equipment hire team are working effectively on the slope, engaging guests positively and attending to guests in need.

The Person

Strong operational knowledge across leisure, hospitality and/or retail industries.
Experience in people leadership and driving performance.
Excellent guest service skills, standards driven, good organisational skills.
To be able to make decisions in a fast-paced environment and enjoy it
Commercial thinking, the ability to increase revenue through up-selling.
To be able to manage the team and resources available to ensure that the departments are equipped for service via cost controls, stock monitoring and good rota management.
Ability to communicate to and motivate the team providing day-to-day leadership and direction.
Exhibits strong judgement, drive and influencing skills.

Qualifications

A level standard or equivalent

Able to demonstrate Snozone Values

We lead by example in everything we do and have a passion for winning.
We value and support our people.
We’re open, honest and have exceptional standards.
We believe in teamwork, together we’re stronger.
We’re obsessed with providing an outstanding guest service.
We’re always looking to improve our business, its revenue and its efficiency.

Team Member Benefits

Bonus scheme for permanent team members
Birthdays off! – an extra day’s holiday
Free use of the slope
50% off in our Alpine Kitchen Restaurant on a selection of menu items
40% off Rossignol equipment
10% off memberships with no joining fee at Pure Gym
Up to 25 days holiday per year plus 8 bank holidays
Financial well-being through Stream
Access to our ride to work scheme
Pension contribution above the statutory standard
Funded learning and development for a professional qualification (subject to T&Cs)
Paid volunteer leave to support our charity partner Sense (subject to the terms of the scheme)